Cross-Functional Operations Leader
Process-driven operations professional with a decade of experience spanning advanced automation, luxury hospitality, and large-scale logistics. At The Broadmoor, coordinated cross-functional teams and led crews of up to 80 people under aggressive deadlines. At Amazon and Daifuku, progressed from apprentice to Mechatronics & Robotics Technician, helping keep a 3.7-million-square-foot facility running under a zero-incident safety record. Currently completing a B.S. in Business Administration and a Colorado Real Estate License, building toward a long-term career in operations or property management.
Operations Leadership
crews up to 80, multi-team coordination
Facilities & Compliance
audit-ready documentation, OSHA 30, NFPA 70E
Zero-Incident Record
4+ years across a 3.7M sq ft facility
Quick Highlights
- Electrical distribution and motor control systems support
- Preventive and corrective maintenance in uptime-critical facilities
- Alarm response and controlled system recovery under live production
- LOTO (Lockout/Tagout) and NFPA 70E (National Fire Protection Association 70E) qualified electrical work discipline
- Reading and interpreting electrical schematics and system diagrams
Work history
Career Transition — Full-Time Student & Real Estate License Candidate
- Completing a B.S. in Business Administration at Colorado Technical University (expected 2028; accelerated via transfer credit).
- Pursuing a Colorado Real Estate License.
- Actively seeking full-time operations, property, or retail management opportunities.
AMZN
Amazon.com Inc
Mechatronics & Robotics Technician
- Originally contracted via Daifuku Elite Line Services; directly absorbed by Amazon when the contract concluded — same site, role, and scope throughout.
- Maintained a zero-incident safety record across a 3.7M-square-foot facility throughout tenure.
- Documented maintenance actions and equipment status in CMMS to Amazon audit standards.
- Applied LOTO and NFPA 70E procedures without deviation as a Qualified Electrical Worker.
- Responded to alarms and abnormal operating conditions during live production events with urgency and composure.
- Mentored junior technicians on safety procedures, CMMS documentation, and diagnostic protocols.
JBW
Daifuku Elite Line ServicesEmployer Code 646838 (Jervis B Webb Co, formerly 15573 prior to 9/2023)
34375 W 12 Mile Rd, Farmington Hills, MI 48331
34375 W 12 Mile Rd, Farmington Hills, MI 48331
Mechatronics & Robotics Technician
- Contracted to Amazon's RME (Reliability Maintenance & Engineering) team.
- Supported electrical distribution and motor-driven systems in a high-volume, uptime-critical facility environment.
- Performed preventive and corrective maintenance on motors, drives, conveyors, sensors, and control panels.
- Worked with power distribution components and motor control circuits during troubleshooting and restoration activities.
- Read and interpreted electrical schematics and system diagrams to isolate faults and verify repairs.
- Coordinated cross-organizational maintenance scheduling between contractor and Amazon client teams.
JBW
Daifuku Elite Line ServicesEmployer Code 15573 (Elite Line Services)
1505 Luna Rd., Ste. 100, Carrollton, TX 75006
1505 Luna Rd., Ste. 100, Carrollton, TX 75006
Mechatronics & Robotics Apprentice
- Completed a 12-week technical bootcamp (on-the-job training) through Vincennes University before assuming full duties at Amazon's DEN4 facility in Colorado Springs.
- Earned four PMMI certifications: Industrial Electronics, Mechanical Drives, Fluid Power, Programmable Logic Controllers.
- Achieved NFPA 70E Qualified Electrical Worker certification.
- Assisted with equipment startup, reset, and controlled recovery procedures after downtime events.
- Worked rotating shifts, handled tools and components up to 50 lbs, and operated in PPE environments including elevated platforms and ladders.
- Maintained CMMS documentation discipline from day one of the apprenticeship.
BR
Box Runner Ltd
Amazon DSP Delivery Driver
- Supported time-critical operations through independent route execution under strict safety and performance standards.
- Conducted daily vehicle inspections, identified mechanical issues early, and followed documented procedures to maintain reliability.
- Worked in a fast-paced environment requiring consistent pace, situational awareness, and safe decision-making.
AMZN
Amazon.com Inc
Package Sortation Associate
- Supported warehouse operations in a high-volume environment through disciplined task execution and safety awareness.
- Worked around automated equipment while following standardized procedures to maintain flow and accuracy.
- Maintained clean handoffs and supported continuous operations through consistent performance.
LDS
Bishop’s Storehouse
Acting Store Manager (Volunteer)
- Managed daily operational readiness, including scheduling, inventory control, safety checks, and basic building upkeep.
- Coordinated staff and resources to maintain organized, compliant, and functional operations.
TB
The BroadmoorEmployer Code 28009
1 Lake Ave, Colorado Springs, CO 80906
1 Lake Ave, Colorado Springs, CO 80906
Convention Services Supervisor
- Supported equipment readiness and operational continuity in a high-visibility luxury hotel and convention center environment.
- Coordinated setup, support, and teardown for large-scale events across multiple properties.
- Trained staff on procedures and safety standards and coordinated with maintenance teams to resolve facility issues.
MTL
Melton Truck Lines
Commercial Truck Driver
- Accumulated extensive safe miles in regulated environments while maintaining strict compliance with safety and documentation requirements.
- Performed daily pre-trip and post-trip inspections, identified mechanical issues, and escalated repair needs to prevent failures.
NFI
National Freight (NFI Industries)Employer Code 34319643
2 Cooper Street, Camden, NJ 08102 (verification/HR address)
2 Cooper Street, Camden, NJ 08102 (verification/HR address)
Commercial Truck Driver
- Operated in a regulated environment with strict safety standards, inspections, and documentation requirements.
- Completed daily vehicle inspections and identified mechanical issues early to support safe operations.
CRE
C.R. England
Commercial Truck Driver
- Maintained safe operations and on-time performance in a regulated regional environment.
- Performed routine inspections and maintained compliance with safety and documentation requirements.
Operations & Team Leadership
- Led an 80-person mixed team executing a 10,000-chair auditorium conversion on a strict deadline (The Broadmoor)
- Supervised 10-15 staff across simultaneous luxury event setups for PGA tournaments, conventions, and VIP functions (The Broadmoor)
- Stepped into an Acting Store Manager role during COVID-19, leading a volunteer team of 15 and preventing shutdown of a critical community distribution facility (Bishop's Storehouse, volunteer)
- Coordinated cross-organizational maintenance scheduling between contractor and client teams (Daifuku Elite Line Services / Amazon)
Facilities, Compliance & Safety
- Maintained a zero-incident safety record across a 3.7M-square-foot automated facility for 4+ years (Amazon / Daifuku Elite Line Services)
- Enforced OSHA 30 and NFPA 70E protocols across all high-energy electrical and mechanical work
- Documented all maintenance activity in CMMS to Amazon audit standards
- Maintained 100% DOT/FMCSA compliance across a decade of commercial highway driving
Training & Onboarding
- Completed The Broadmoor's Certified Trainer program; onboarded new hires across the property
- Mentored junior mechatronics technicians on safety procedures, CMMS documentation, and diagnostic protocols
Logistics & Client-Facing Operations
- Ranked Top 5% of Box Runner drivers and Top 25% across all six DSP companies at Amazon DCS3
- Delivered to 200+ properties daily while maintaining full proof-of-service documentation
- Maintained 100% cold-chain integrity across a six-state region on C.R. England's Coca-Cola dedicated freight routes
Employment History
- Career Transition — Full-Time Student & Real Estate License Candidate (Nov 2025 – Present)
- Amazon.com Inc — Mechatronics & Robotics Technician (Apr 2024 – Nov 2025)
- Daifuku Elite Line Services — Mechatronics & Robotics Technician (Aug 2022 – Apr 2024)
- Daifuku Elite Line Services — Mechatronics & Robotics Apprentice (May 2021 – Aug 2022)
- Box Runner Ltd — Amazon DSP Delivery Driver (Nov 2020 – May 2021)
- Amazon.com Inc — Package Sortation Associate (Jun 2020 – Nov 2020)
- Bishop's Storehouse — Acting Store Manager (Volunteer) (Mar 2020 – May 2020)
- The Broadmoor — Convention Services Supervisor (Jan 2018 – Mar 2020)
- Melton Truck Lines — Commercial Truck Driver (Nov 2016 – Dec 2017)
- National Freight — Commercial Truck Driver (Feb 2016 – Sep 2016)
- C.R. England — Commercial Truck Driver (Sep 2014 – Apr 2016)
Skills
Electrical troubleshooting
Motor control systems
Power distribution components
VFD diagnostics
Sensors and control devices
Control panels
Preventive maintenance
Corrective maintenance
Alarm response
CMMS documentation
Root cause analysis
LOTO
NFPA 70E
Work at heights
Working style
- I triage fast, isolate the fault, restore service safely, then document cleanly.
- I communicate equipment condition and risk clearly during handoff and downtime windows.
- I stay disciplined on safety procedures in energized and mechanical hazard environments.
Certifications
- OSHA 30-Hour General Industry
- NFPA 70E Qualified Electrical Worker
- PMMI Industrial Electronics
- PMMI Fluid Power
- PMMI Mechanical Drives
- PMMI Programmable Logic Controllers
- Ramsay Mechanical Technician Assessment Levels 1 and 2
Education
- B.S. Business Administration and Management — Colorado Technical University (in progress, expected 2028; accelerated via transfer credit)
- A.A.S. Process Technology — San Jacinto College (2009–2012)
- A.O.S. Network Systems Administration — IntelliTec College (2000–2002)
- High School Diploma — Widefield High School (1997)
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© James Hanyu Smith