The short version. Because every item is made to order, there are no returns for size or change of mind. If we got it wrong (a defect, a misprint, the wrong item, or shipping damage), email us within 14 days of delivery with photos, and we will replace it free or refund it. Cancellations: within 2 hours, before production starts. Membership fees aren’t refundable. This summary is for convenience only; the full text below controls.
1. Made to Order, So No Change-of-Mind Returns
1.1 Every item is printed specifically for you after you order it. For that reason, we do not accept returns or exchanges for: change of mind; ordering the wrong size, color, or design; fit or style preference; slight differences in color between your screen and the product; a gift the recipient doesn’t want; or items ordered by mistake. Please review the size chart and product details before ordering.
2. What We Will Make Right
2.1 If we made a mistake, we will fix it at no cost to you. This covers: (a) manufacturing defects, such as holes, tears, or stitching failures; (b) misprints, such as a wrong, missing, crooked, smeared, or badly faded print; (c) the wrong item, size, or color, different from what your order confirmation shows; and (d) items damaged in transit.
3. How to Make a Claim
3.1 Email support@leoscorpioleo.com within 14 days of delivery (as shown by tracking). Include: your order number; a short description of the problem; and clear photos showing the whole item, a close-up of the problem, and the size label. For damage in transit, include a photo of the packaging and shipping label.
3.2 Please report the problem before you wear or wash the item. We will reply within 2–3 business days. We may ask for more photos or information. In most cases you do not need to send the item back; if we do ask you to return it, we will provide or pay for the return shipping.
3.3 Claims made more than 14 days after delivery are not eligible.
4. Our Remedy
4.1 For an approved claim, we will send a replacement of the same item at no cost to you. If the same item is no longer available, we will offer a comparable item or a refund. If the replacement also has a defect, or if a replacement is not possible, we will refund the price you paid for the affected item, plus any shipping you paid for it.
4.2 The replacement or refund described in this Policy is your sole and exclusive remedy for a defective, damaged, or incorrect product, to the extent permitted by law.
5. What Is Not Covered
5.1 We do not replace or refund: normal wear and tear; damage from washing, drying, ironing, or bleaching that does not follow the care instructions; items that have been worn, washed, or altered and are then reported for size or fit; minor variations in color, print size, or placement (within about one inch); differences in how colors look on screens; problems reported after the 14-day window; items bought from anyone other than us; packages delayed, lost, or returned because of an incorrect address (see the Shipping Policy); and customs duties or import taxes.
6. Personalized Products
6.1 Items made with details you provide, such as the Avatar or astrology-based designs, are non-refundable unless we made a production error. Errors in the details you entered, such as spelling, dates, or choices, are not production errors. Please check every detail before you place your order.
7. Cancelling an Order
7.1 To cancel, email support@leoscorpioleo.com within 2 hours of placing your order. If production has not started, we will cancel it and refund you in full. Once an order is in production or has shipped, it cannot be cancelled.
7.2 We may cancel an order for the reasons in our Terms of Service, such as suspected fraud or a pricing error. If we do, we will refund what you paid for the cancelled items.
8. How Refunds Are Paid
8.1 Approved refunds go to your original payment method within 5 business days of approval. Your bank may take another 5–10 business days to show them. We cannot refund to a different card, account, or person, or in cash.
8.2 A refund is limited to the amount you actually paid for the affected item, after discounts, member pricing, and rewards. Shipping charges are refunded only when the problem was our error. Customs duties and import taxes are never refunded by us.
8.3 If you used rewards points on a refunded order, or earned points on it, they are handled under the Rewards Program Terms: points earned on refunded items are removed, and points you redeemed are returned only on a full refund or cancellation.
9. Membership Fees and Donations
9.1 LSL Membership fees are not refundable. When you cancel, your benefits continue until the end of the period you paid for. See the LSL Membership Terms.
9.2 Donations are final and non-refundable, except a donation made in error (such as a duplicate charge or a mistyped amount) that you report within 30 days.
10. Chargebacks and Abuse
10.1 If something is wrong with your order, please contact us before disputing the charge with your bank. We respond to every claim, and a dispute usually takes longer to resolve. If you file a payment dispute, we will provide our records to your bank, and your account may be suspended while the dispute is open. A chargeback for an order that was delivered as described may result in the closing of your account.
10.2 We may refuse claims, replacements, or future orders from anyone who makes false or excessive claims or otherwise abuses this Policy.
11. Questions
11.1 Email support@leoscorpioleo.com with your order number. We’re happy to help.
Version history
- Version 1.1 (October 7, 2026): added our mailing address for legal notices and this version history.
- Version 1.0 (October 7, 2026): first complete version, replacing the store policies of June 14, 2026.
Earlier versions are available on request from support@leoscorpioleo.com.
LeoScorpioLeo, Ltd · A Colorado limited liability company · 4646 Gatewood Drive, Colorado Springs, CO 80916, United States · All store policies