Version 1.1 · Effective October 7, 2026 · Last updated October 7, 2026

The short version. Made to order in the USA. Production takes about 1–3 business days, then U.S. delivery takes 2–5 business days, and U.S. shipping is free. International orders pay shipping at checkout plus any customs charges, and take 10–30 business days. Check your address: wrong-address reships are on you. Report overdue packages within 7 days. This summary is for convenience only; the full text below controls.

1. How Your Order Ships

1.1 Every item is printed to order by our production partner in the United States and shipped directly to you. Each order goes through two stages: production (printing and quality check) and delivery (the carrier’s transit time).

2. Where We Ship and What It Costs

2.1 We ship to the United States, including Puerto Rico and U.S. territories, and to the international destinations available at checkout. Standard shipping within the United States is free. International orders pay the shipping charges below, which are shown at checkout before you pay:

2.2 The shipping charge shown at checkout when you place your order is the amount that applies. We may change shipping rates and destinations at any time. We may be unable to ship to certain addresses, including some P.O. boxes and military (APO/FPO/DPO) addresses; if so, we will contact you or cancel and refund the order.

3. Production Time

3.1 Production usually takes 1–3 business days after your order is placed. Business days are Monday through Friday, excluding U.S. federal holidays. Production can take longer during holidays, peak seasons, or when a product needs to be reprinted.

4. Delivery Time

4.1 After your order ships, estimated delivery times are: 2–5 business days within the contiguous United States; an additional 7–12 business days for Alaska, Hawaii, Puerto Rico, and U.S. territories; and 10–30 business days for international destinations.

4.2 All production and delivery times are estimates, not guarantees. Once your order is with the carrier, delivery is in the carrier’s hands. We are not responsible for carrier delays, weather, customs holds, or other events beyond our control, and delays are not a reason for a refund unless the package is lost under Section 9.

5. Tracking and Split Shipments

5.1 When your order ships, we email you a tracking number. Tracking can take 24–48 hours to show movement.

5.2 Orders with more than one item may arrive in separate packages on different days, at no extra charge.

6. Your Address and Order Changes

6.1 You are responsible for entering a complete and correct shipping address. Please check it carefully at checkout.

6.2 If you need to change your address or order, email support@leoscorpioleo.com within 2 hours of placing it. Production starts quickly, so we cannot guarantee any change after that, and we cannot change an order once it is in production or has shipped.

6.3 If a package is returned to us or lost because the address was incorrect or incomplete, because delivery was refused, or because it was not claimed, we can reship it once you pay the shipping cost again. We do not refund orders for these reasons.

7. International Orders: Customs, Duties and Taxes

7.1 International orders may be subject to import duties, customs fees, value-added or goods and services taxes, and brokerage fees charged by the destination country or the carrier. These charges are not included in our prices or shipping charges and are your responsibility.

7.2 We are not responsible for delays caused by customs. If you refuse a package or do not pay these charges, the order is not refundable. You are responsible for complying with the import laws of your country.

8. Damaged or Incorrect Items

8.1 If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery as described in our Refund and Returns Policy.

9. Lost Packages

9.1 A package is considered overdue if it has not been delivered within 30 calendar days after it ships to a U.S. address, or 45 calendar days after it ships to an international address. If your package is overdue, email support@leoscorpioleo.com with your order number within 7 days after it becomes overdue.

9.2 We will open an investigation with our production partner and the carrier. If the package is confirmed lost in transit, we will reship your order at no charge or, at our option, refund it. Reports made after the 7-day window, or for packages that are not yet overdue, may not be eligible.

10. Packages Marked Delivered

10.1 If tracking shows your package as delivered but you cannot find it: check around your property, mailbox, and parcel lockers; ask neighbors and others at your address; and wait two business days, since carriers sometimes mark packages delivered early. If it still has not appeared, email support@leoscorpioleo.com within 7 days of the delivery date and we will help you file a claim with the carrier.

10.2 Risk of loss passes to you when the package is handed to the carrier (see our Terms of Service), so we are not responsible for packages that tracking shows were delivered to the address provided, or that were stolen after delivery. Any replacement in that situation is a courtesy at our sole discretion, may require a police report, and is limited to one per customer.

11. Questions

11.1 For any shipping question, email support@leoscorpioleo.com with your order number.

LeoScorpioLeo, Ltd · A Colorado limited liability company · 4646 Gatewood Drive, Colorado Springs, CO 80916, United States · All store policies